8.1 Cash Handling & System Entry Compliance

It is essential that all transactions are entered into the system promptly and accurately. Timely and correct entries help reduce accounting discrepancies, improve data analysis, and maintain financial integrity.

Please note that mishandling cash sales is considered serious misconduct under the terms of the employment contract. Failure to follow proper procedures or discrepancies in cash handling may result in disciplinary action, up to and including termination of employment. All staff must strictly adhere to the correct cash handling and system entry protocols.

8.2 Staff Food Eating Policy

To maintain a clean, professional, and hygienic environment for both our team and clients, the following policy is in place:

1. Designated Eating Area:
All meals or snacks must be consumed in the designated food court area. Eating inside the store is strictly prohibited as per the council’s health and safety guidelines.

2. Hygiene Practices:
After eating, staff must thoroughly wash their hands and use mints or fresheners to avoid any client discomfort.

8.3 Submission of Medical Certificates

All team members must follow these steps when calling in sick:

1. Inform the Store Coordinator as early as possible if you are unable to attend your rostered shift.
2. Medical certificates from pharmacists or online platforms are not acceptable.
3. Acceptable medical certificates must be from a face-to-face GP visit, telehealth, or a video consultation. If via video, this must be clearly stated in the certificate.

Management may conduct random checks to verify the authenticity of certificates, including contacting the issuing clinic.

8.4 Adherence to Correct Service Procedures

To support health and well-being, all services must always be performed using the correct procedures. Staff must engage in regular stretching and use proper techniques to prevent strain or injury.

By maintaining these standards, we ensure quality service and a safe work environment.

8.5 Staff Service Policy Enforcement

Staff are not allowed to serve anyone, including themselves, friends, or family, on days they are not rostered to work.

All services must be performed only by beauticians who are on duty. This maintains fairness, professionalism, and compliance with operational standards.

8.6 Timesheet Policy

Daily timesheets must be submitted by 6:00 PM (within one hour after store closing).

Failure to comply may result in:
1. Missed Payroll Entries: Late submissions may be excluded from payroll.
2. Sunday Deadline: Timesheet data is extracted after 6:00 PM (or 10 PM on Thursday/Friday). Late entries will not be included in the pay cycle.
3. Allowance Suspension: If a Store Coordinator fails to submit on time more than twice in a week, their allowance may be withheld.

8.7 Void Transaction Policy & Monitoring

🔹 Only authorized managers/supervisors may approve void transactions. All voids must include a valid reason.
🔹 All void transactions will be reviewed daily. Any unusual patterns will be investigated.
🔹 Random audits and CCTV reviews will be conducted to verify legitimacy.
🔹 Unauthorized or suspicious voids will be treated as serious misconduct, possibly resulting in suspension or termination.
🔹 Staff may confidentially report suspected misuse to the designated department.