Module 6. Health & Safety Protocols

Shop Operating Procedures including Occupational Health and Safety (OHS) will be followed, and if unsure about any information, please ask or discuss with the store coordinator to clarify.

All Protocols regarding threading, waxing, hygiene, customer service, and opening and closing of the shop, will be strictly adhered to by all staff in the store.

Servicing areas/products/rooms such as the counter, the brow and make-up stations, professional and retail products, waxing, and facial rooms should be cleaned up daily to avoid accumulated dust and dirt.

The thread should be put away securely in the brow station’s drawer after use or when there is no customer at the brow station.

Eyelash Extension, Facial and Henna Tinting Consultation Forms should be made readily available for customers.

All items in the Brow station such as thread, tints, tint bowls, tweezers, scissors, brow brush, Vaseline, cotton buds and balls and pads, alcohol swabs, and so forth, should be made readily available for use at the start, during and end of the day, and be always kept at their proper places.
The Brow Brush should not be used repeatedly on clients for hygienic purposes – this single-use item shall be replaced with new ones between clients.

Cotton Buds should be sealed or contained properly – all to be replaced with those sealed in a plastic container and the container shall be closed completely after use.

For Tinting, cotton buds (not the brow brush) will be used for applying the tint.

Gloves should not be left at the brow station or in servicing rooms – waxing gloves needs to be changed after each client.

The Fridge will be cleaned up daily to ensure there are no unpleasant smells.

Bed Sheets in the waxing room need to be replaced after each client.
Tweezers and Scissors should be washed in hot water in a plastic/metallic bowl, with a washing detergent/liquid if needed, and dried up with paper towels, and then be thoroughly wiped with Dettol Disinfectant Wipes or 80% Isopropyl Alcohol Impregnated Wipes or Swabs, by the end of the day. Then these tools should be put away in the brow station’s drawer ready for use for the next day. These tweezers and scissors also need to be wiped clean with an alcohol swab after each client for hygienic purposes.

Dirty Towels to be washed in a washing machine under hot water temperature. Then, be dried up completely by using a Clothes Dryer (if available) or with hot air before use.

Paper Towels in the stainless-steel towel dispenser in the washing area and the service room should be regularly checked and refilled, and when out of stock please place an order or notify the store coordinator to order more stock.

Personal Items such as hair combs, and phones, should not be left out– these personal belongings should be kept away securely.

Cleaning Products should not be placed near beauty products – these items can be stored in a cabinet under the kitchen sink or under the counter.

The kitchen may need to be sprayed with an insect killer to get rid of any cockroaches if present.

Drinking bottles/food should be put away in the kitchen or fridge, and not in any servicing/display areas.

Any Electrical Wire should not be misplaced nor neglected and is to be fixed or tidied up to a secure path/area.

If there are any faulty items to be repaired such as fused light bulbs, broken chairs, leaky water taps etc. Ensure you make a list with relevant descriptions and then notify Management Team for reviews and further actions.

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